Privacy Policy

Naked Accounting is committed to providing quality professional services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

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We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

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A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.

What is Personal Information and why do we collect it?​

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, business details and personal/business phone numbers, financial, tax and accounting records, TFNs, dates of birth, identity documents (for AML) and bank account details.

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This Personal Information is obtained in many ways including by telephone, by email, via our website, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

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We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing, via email, or contact our Privacy Officer.

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When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information​

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

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Sensitive information will be used by us only:

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• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

• Where we collect your tax file number (TFN) we handle it in accordance with the Privacy (Tax File Number) Rule 2015 and will only use or disclose it for purposes permitted under that Rule.

Third Parties​

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

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Overseas Disclosure

We may disclose your Personal Information to service providers located overseas, including in India, the United States, and New Zealand, in the course of providing our services to you.  Where this occurs, we take reasonable steps to ensure the overseas recipient handles your information consistently with the Australian Privacy Principles.

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Disclosure of Personal Information​

Your Personal Information may be disclosed in a number of circumstances including the following:

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• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

• We may use AI-enabled tools to help provide our services. Where we do, your information is processed by those tools subject to appropriate privacy, confidentiality and security safeguards. We never enter your tax file number into AI tools.

• We do not use computer programs to make decisions about you that could significantly affect your rights or interests.  All decisions are made by our team.

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Security of Personal Information​

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.

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When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

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Client files will be retained for a minimum of 7 years, or such longer period as required under applicable law (including a minimum of 5 years for tax agent service records under the Tax Agent Services Act 2009).

Access to your Personal Information​

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing, via email, or contact our Privacy Officer.

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Naked Accounting will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

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In order to protect your Personal Information, we may require identification from you before releasing the requested information.

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Maintaining the Quality of your Personal Information​

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

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Automated decision-making
We use computer programs, including AI tools, to assist our team. A Naked Accounting team member reviews the results and makes every decision about you. We do not make any decision about you solely by computer.

These programs help with identity verification and anti-money laundering checks (using your name, date of birth, address and identity documents), and with preparing our tax and accounting work for you (using the financial and tax information you or the ATO provide).
Some providers store or process information overseas, including in the United States. We never enter your tax file number into AI tools.

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Policy Updates​

This Policy may change from time to time and is available on our website.

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Privacy Policy Complaints and Enquiries​

Naked Accounting is committed to protecting your personal information and addressing any privacy-related enquiries or concerns promptly and professionally.

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If you have any questions about our Privacy Policy, how we manage your personal information, or wish to make a privacy compliant, please contact our Privacy Officer under the details below:

Privacy Officer - Naked Accounting

Phone: 1300 B NAKED (262 533)

Email: clientsuccess@nakedaccounting.com.au

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We take all privacy complaints seriously and will investigate any concerns raised.  We are committed to providing a written response to your compliant within 30 calendar days of receiving it.

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If you are not satisfied with our response, or your compliant has not been resolved within 30 days, you may escalate your concerns to the Office of the Australian Information Commissioner (OAIC).

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Office of the Australian Information Commissioner (OAIS)

Website: www.oaic.gov.au

Phone: 1300 363 992

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For further information about your privacy rights or how to lodge a complaint, please visit the OAIC website.

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Policy Last Updated: 12/11/2026

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